Refund Policy.

ShouldEye Trust Systems LLC ("ShouldEye", "we", "our", "us") is committed to fair, transparent, and consumer-friendly billing practices. This Refund Policy explains when and how you may request a refund for purchases made through ShouldEye.com and our related services ("Services").

This policy applies to all paid subscriptions, one-time purchases, and service credits purchased directly through ShouldEye. By making a purchase, you acknowledge that you have read and understood this Refund Policy.

Nothing in this policy limits or overrides your statutory rights under applicable consumer protection laws, including but not limited to the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, or equivalent legislation in your jurisdiction.

If you are a consumer located in the European Economic Area (EEA), the United Kingdom, or any jurisdiction that provides a statutory cooling-off period, you are entitled to cancel your purchase and receive a full refund within 14 days of the date of purchase, without providing any reason.

To exercise your right of withdrawal during the cooling-off period:

• Contact our support team at hello@shouldeye.com with the subject line "Withdrawal Request".

• Include your account email address, the date of purchase, and your order or transaction reference (if available).

• You may also cancel directly from your account settings under Billing → Cancel Subscription.

Upon a valid withdrawal request, we will issue a prorated refund covering the period from the date of your cancellation request to the end of the billing period you have paid for. Refunds will be processed to your original payment method within 5–10 business days.

If you have used the Services during the cooling-off period, you acknowledge that the refund may be reduced proportionally to reflect the Services already provided up to the point of cancellation, in accordance with applicable law.

You may cancel your paid subscription at any time through your account settings. Cancellation is effective immediately in terms of stopping future charges.

Upon cancellation:

• Access continues — You will retain access to your paid plan features until the end of your current billing period.

• No future charges — Your payment method will not be charged again after cancellation.

• Automatic downgrade — At the end of your paid period, your account will revert to the free tier. Your data and history will be preserved.

Outside of the cooling-off period, cancellation does not entitle you to a refund for the remaining days of your current billing cycle, unless otherwise required by applicable law or specified in this policy.

Beyond the statutory cooling-off period, refunds may be issued at ShouldEye's discretion in the following circumstances:

• Accidental or duplicate charges: If you were charged in error, charged twice for the same period, or charged after a valid cancellation, you are entitled to a full refund of the erroneous charge. Contact us within 30 days of the charge.

• Service unavailability: If the Services were materially unavailable or non-functional for a significant portion of your billing period due to issues on our end, you may be eligible for a prorated refund or service credit.

• Unauthorized transactions: If you believe a charge was made without your authorization, contact us immediately. We will investigate and, if confirmed, issue a full refund.

• Billing errors: If you were charged an incorrect amount due to a pricing error or system malfunction, we will correct the charge and refund any overpayment.

Refund requests should be submitted within 30 days of the charge in question. Requests made after 30 days will be reviewed on a case-by-case basis but are not guaranteed.

The following are generally not eligible for refunds, except where required by applicable law:

• Partially used billing periods outside the cooling-off period (you retain access until the period ends).

• Service credits that have already been redeemed or applied to your account.

• Promotional or discounted subscriptions where the terms of the promotion explicitly stated non-refundability.

• Free trial conversions — If you were notified before your free trial ended and did not cancel before the conversion date, the first charge is generally non-refundable. However, we will consider refund requests made within 48 hours of the first charge.

We will always inform you clearly before any charge is made, including at the point of subscription, trial conversion, and renewal.

To request a refund, please follow these steps:

1. Log in to your ShouldEye account at shouldeye.com.

2. Navigate to Settings → Billing to review your subscription and payment history.

3. Contact our support team by emailing hello@shouldeye.com with the following information:

   • Your account email address

   • Date and amount of the charge

   • Reason for the refund request

   • Any supporting documentation (e.g., screenshots of duplicate charges)

We aim to acknowledge all refund requests within 2 business days and resolve them within 5–10 business days. Refunds are processed to the original payment method used for the purchase.

Please note: depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement after we have processed it.

If you purchased a ShouldEye subscription through a third-party platform (e.g., Apple App Store, Google Play Store), refund requests must be submitted directly to the respective platform in accordance with their refund policies.

• Apple App Store: Request a refund from Apple

• Google Play Store: Request a refund from Google

ShouldEye does not have the ability to process refunds for purchases made through third-party platforms. If you need assistance, our support team can help you identify where your purchase was made.

We may adjust our subscription pricing from time to time. If we increase the price of your subscription plan:

• We will provide you with at least 30 days' advance notice via email or in-product notification before the new price takes effect.

• The price increase will apply only at your next renewal date, not during your current billing period.

• If you do not agree with the new pricing, you may cancel your subscription before the renewal date at no additional cost.

We will never increase your price mid-cycle without your explicit consent.

If you delete your ShouldEye account:

• Any active paid subscription will be automatically cancelled.

• If you are within the cooling-off period, you remain entitled to a prorated refund as described in Section 02.

• Outside the cooling-off period, no refund will be issued for the remaining days of your current billing period, unless otherwise required by law.

• Account deletion is permanent. Your data, history, and preferences will be removed in accordance with our Privacy Policy and applicable data protection laws.

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card provider. In most cases, we can resolve billing issues faster and more favorably through our support process.

If a chargeback is filed:

• We may suspend access to your account pending resolution of the dispute.

• We will cooperate with the payment provider's investigation and provide relevant transaction records.

• If the chargeback is resolved in our favor, your account access will be restored.

Filing a fraudulent chargeback (i.e., disputing a legitimate charge) may result in permanent account suspension.

This Refund Policy does not limit, exclude, or override any mandatory consumer protection rights you may have under the laws of your jurisdiction, including but not limited to:

• European Union: Consumer Rights Directive (2011/83/EU), providing a 14-day right of withdrawal for digital services.

• United Kingdom: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

• United States: Applicable state consumer protection statutes (e.g., California Consumer Privacy Act, state-specific refund laws).

• Australia: Australian Consumer Law, including statutory guarantees for digital products.

• Canada: Applicable provincial consumer protection legislation.

Where this policy conflicts with your local consumer protection laws, your statutory rights will prevail. If you believe your consumer rights have not been respected, please contact us or your local consumer protection authority.

We may update this Refund Policy from time to time to reflect changes in our Services, pricing, or applicable law. When we make material changes:

• We will notify you via email or in-product notification at least 30 days before the changes take effect.

• The updated policy will be posted on this page with a revised "Last Updated" date.

• Changes will apply only to purchases and renewals made after the effective date of the updated policy.

We encourage you to review this policy periodically to stay informed about your refund rights.

If you have any questions about this Refund Policy, need help with a billing issue, or wish to request a refund, please contact us:

• Email: hello@shouldeye.com

• Subject line: "Refund Request" or "Billing Inquiry"

• Entity: ShouldEye Trust Systems LLC

We aim to respond to all billing and refund inquiries within 2 business days.